FAQS

Do our cakes contain any artificial coloring or preservatives?

Our cakes are free from all artificial additives, colorings and preservatives.


Do we also deliver flowers with our cakes?

Yes, we can deliver a freshly prepared bouquet of flowers with your cake. Please check the 'Flowers' section of our website for details. 


Are your cakes suitable for vegetarians?

Most of our cakes can be made without egg and are suitable for vegetarians. Check the Eggless Cakes section of our website for details.


How long do our cakes last?

Our  cake is best eaten on the day of purchase, but can be kept for upto 2  days if refrigerated.


Can our cakes be frozen?

Yes, our cakes can be frozen and eaten at a later date.


Are our cakes safe for people with peanut allergies or other nut allergies? 

Whilst a lot of our cakes are made without nuts, our cakes are unsuitable for people with nut allergies as all our cakes are baked in a bakery which uses nuts in certain products.


How many people do our cakes serve?

A 1kg cake will serve approximately 8-10 people.


Can we fulfil an order for a designer/customized cake?

Yes, we are happy to create a customized cake for you. Please call us on +91 9415128975 to arrange this. Alternatively, check out the Designer Cakes secton of our website.


May I include a gift message with my order?

Yes, you may include a gift message of up to 200 characters with your order. Your message will be hand-written on a small gift card that will be attached to the cake box.


Will I receive an order confirmation?

Yes, you will receive an order confirmation by email and SMS within 1 hour of placing your order.


How can I check the status of my order?

You can check your order status by calling us on +91 9415128975 or emailing us at info@elchico.in and quoting your order number.


Where do we deliver to?

Deliveries for now are restricted only to following areas : CIVIL LINES , ASHOK NAGAR , KATRA , CHOWK , LUKERGANJ , BAIRAHNA , ALOPIBAGH ,  SHOBATHIYA BAGH ,      RAJA PUR , MUMFORDGANJ,ALLAHAPUR ,ELANGANJ ,TAGORE TOWN , GEORGE TOWN BAI KA BAGH , BAHADURGANJ , MUTTHIGANJ , KALYANI DEVI , KARELI , KHULDABAD .


Can all of the cakes on our website be delivered?

Apart from our Designer/Customised cake range, all of our cakes are available for delivery.


Do we offer a same-day delivery service?

Yes. A same-day delivery service is available for orders placed by 12pm. 


What time will my order be delivered?

Your order will be delivered between the hours of 12pm and 6pm.


Will the price show on the delivery slip?

No.  Prices, sales tax and any delivery charges are not printed on the delivery slip.